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Bronze Contributor
Posts: 125
Registered: ‎12-09-2010

Mailmerge error on Citrix server

Hi

 

With Saleslogix 7.5.2 on Citrix, the mail merge results in an error that simply say:

 

---------------------------

Error

---------------------------

The Mail Merge Engine encountered an error and cannot continue. Server execution failed.

---------------------------

OK  

---------------------------

 

I can't find any other info why this is happening.  In trying to troubleshoot this I encountered the other error I posted previously (the log on error).  It seems some users can log on and others can't.  Not sure if the two issues are related.

 

Thanks

Robert

Highlighted
New Member
Posts: 1
Registered: ‎04-20-2011

Re: Mailmerge error on Citrix server

Robert are you still having this issue?  If not, how did you resolve the problem?

Highlighted
Employee
Posts: 629
Registered: ‎04-24-2009

Re: Mailmerge error on Citrix server

[ Edited ]

Assuming Microsoft Office x86 is installed, the error is most likely related to the inability to start Microsoft Word or one of the other COM servers. It may be that Microsoft Word cannot locate some startup files. If it's Microsoft Office x64, then that's not supported yet.

 

Here is one KB article I found regarding Citrix and this error: http://support.microsoft.com/kb/280719

 

Thanks

 

Mike

Highlighted
Bronze Contributor
Posts: 125
Registered: ‎12-09-2010

Re: Mailmerge error on Citrix server

Hi

 

In our case it turned out to be a 3rd party Office plugin that was interfering, called Document Manager.  Apparently it works on its own, but when Saleslogix tried to do a mailmerge it failed.  When we disabled the plugin, it worked successfully.

 

Thanks