01-19-2010 03:55 AM
A client has added a new remote office site for a SLX 6.2.4.
All is working fine except all remote office users cannot view any items in the Library.
The top level Library folder is visible but none of the items or sub folders are visible.
The librarydirs and librarydocs tables have all the same entries as per the host database, and the Library path and permissions for the remote office are fine.
I believe the Send Attachments option was not checked when creating the remote db - but wouldn't expect that to cause this issue.
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01-19-2010 07:11 AM
You should check the option for 'Send Attachments' when creating a remote db - I would assume this is your issue.
01-19-2010 07:12 AM
You should be able to either force the distribution of the library file(s) or the remote office users can request the relevant library document(s) which should then synchronise to the remote office.
01-19-2010 07:14 AM
01-29-2010 03:46 AM
Thanks for your suggestions.
The issue ended up being simply a permission issue that the users did not have correct file system permissions on the Library shared folder.
Interestingly, if the user does not have permission to the Library folder on the file system the Library is blank - i.e. none of the folders or files are visible. Whereas for attachments, the files are displayed in the client ok even if the user does not have the correct file system permissions - however the error that the file is not found occurs when you try and open it.
Also in our testing we confirmed the 'Send Attachments' option is not required when creating the db - as long as the Library/Attachment folders are manually copied across. This is what the client does as these folder are 5GB+ in total.