08-03-2010 01:45 AM
We have a situation with a client on SLX 7.5.2 in a Citrix environment, they frequently have user profile corruption and this causes intellisync to stop working and the only way to resolve is to manually reconfigure intellisync.
Whilst I appreciate this is not an intellisync problem and the root cause is the corruption of the user profiles, this is unfortunately what happens with user profiles.
In the old version of intellisync the client used to deploy the intellisync user configuration via group policy however in the new version it does not appear to be possible to force the user configuration at logon.
Has anyone out there done anything along the lines of forcing the intellisync configuration onto the users?
How are people dealing with sites where there are large amounts of users running intellisync, are these being manually configured or has anyone automated a process?
Any advice much appreciated.
08-06-2010 04:50 AM
Is everyone out there manually configuring intellisync?
Has anyone got large sites using intellisync, how are they configuring it, surely not on a manual basis.
Anyone come up with a process to automate the configuration or am I just going down a dead end?
Any advice good, bad or indifferent appreciated.
08-11-2010 12:18 PM
I have a customer where the Intellisync settings dont stick. They are not in a Citrix environment. Where are the settings stored? Maybe I can track down the issue if I know where to look.
08-12-2010 01:33 AM
Have not had any issues with settings sticking, is this that they are disappearing after being configured and working for a while or they just don't take in the first place?
The location of the configuration depending on the OS, is one of the below.
C:\documents and settings\username\application data\sage\configurations
08-12-2010 09:19 AM
The customer misunderstood the steps required. After walking through it together I think we have it taken care of. Sorry for the tangent.
To answer your original question, no we have not automated the configuration. It sure makes sense to do it this way and I look forward hearing a solution.
09-16-2010 01:56 AM
09-16-2010 04:37 AM
Thanks for your reply, the configuration used to be in there, however it is now in the location I stated.
Nice thought however about path manager, I will test this out (when I have time) my resevation about this is the path manager defaults still point to <>C:\Program Files\SalesLogix\SLXIntellisync for both the application path and user path, so I wonder if this would actually pickup the newer version of intellisync user path as it is now in a very different location.
Perhaps someone from Sage could chip in on this and clarify?
09-23-2010 04:10 AM
The intellisync client will store the configuration inside of the user profile folders. I currently do not know of a way to redirect this since the client is a bit of a closed system and does not allow for redirection of the configuration.
09-23-2010 04:20 AM
I assume this means the current Path Manager entries (which are for the older version of intellisync) will not work and thus not redirect the new version?