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New Member
Posts: 6
Registered: ‎09-16-2010

Intellisync Install 7.5.2 - Please check your username and password and try again.

Hi there all;

 

One of our clients is having an issue with Intellisync in a 7.5.2 environment.  They recently upgraded from 7.2.2, and installed 7.5.0, to 7.5.1 then on to 7.5.2.

 

The issue is that when attempting to log into the Intellisync client, they enter a username and password and receive the following error message:

 

MSG HDR: Intellisync XML Connector Error
MSG TXT: Server error. Please check your username and password and try again.

 

Note that the config file has been updated as suggested in the Implementation guide, to have an updated 'Data Source' etc.

 

The intellisync portal is residing on their 'default' website (i.e. port 80) it is deployed on IIS 6.0.

 

Has anyone else seen or suffered from this issue?

Highlighted
Bronze Elite Contributor
Posts: 514
Registered: ‎03-24-2009

Re: Intellisync Install 7.5.2 - Please check your username and password and try again.

Hi,

I had the same error earlier this week. In my case the port was incorrect for the users configuration within Setup | Connection Settings | Connection URL

Regards, Adam Travers
empath-e Services Limited