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Copper Contributor
Posts: 19
Registered: ‎12-19-2011

Constants freezing with virtualized servers

[ Edited ]

I add this as a reference.

 

We where having issues with a client that had a VMware infrastucture.

 

The servers were freezing constantly, and our client was thinking the SLX was failing.

 

I noted a VMtools warning showing up everytime the server freezes.  Disabled the VMtools service on all servers, and then stopped freezing.

 

The problem not necesarily resides on VMtools, but i am now sure it is related to the VMware infrastructure.  Maybe a non patched system, maybe the VM version, who knows...

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Gold Super Contributor
Posts: 3,087
Registered: ‎03-19-2009

Re: Constants freezing with virtualized servers

We have never had any trouble w/VMWare w/SLX - been using it for years for our customers and our own dev environment.

 

I'd strongly suggest looking at memory allotment/allocation - real physical memory.

--
RJ Ledger - rjledger@rjlSystems.net +1 603.369.3047 x101

".. Innovators in Mobility - Experts in Workflow Automation..."
http://www.rjlSystems.net - blog: www.rjlSystems.net/blog.html
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New Member
Posts: 6
Registered: ‎11-15-2013

Re: Constants freezing with virtualized servers

Hi I'm having similar trouble to the above comment. Running SLX 7.2.1 on a virtual server, again not up to date. You think it might be memory allocation?
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Copper Contributor
Posts: 19
Registered: ‎12-19-2011

Re: Constants freezing with virtualized servers

In our case, the problem sovled inmediately after disabling the VMTools.

 

The error that was freezing servers was:  Failed registration of app type 2.

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Gold Super Contributor
Posts: 3,087
Registered: ‎03-19-2009

Re: Constants freezing with virtualized servers

VM tools are always on  in our VM's.. never have seen the problem and been using vmware technology for at least  8 years or so w/slx.

 

Sounds like something else is at theroot of the problem.

--
RJ Ledger - rjledger@rjlSystems.net +1 603.369.3047 x101

".. Innovators in Mobility - Experts in Workflow Automation..."
http://www.rjlSystems.net - blog: www.rjlSystems.net/blog.html
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Copper Contributor
Posts: 19
Registered: ‎12-19-2011

Re: Constants freezing with virtualized servers

When freezing the web server is showing the "W-CBMediator request timed out" event.

 

Both the web and app server are virtuals, and both in the same host.

 

But it was curious that the day the services was failing to stay working for more than 2 mintues, the solution was to turn off the VMtools service.  Inmediately everything worked good.

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New Member
Posts: 6
Registered: ‎11-15-2013

Re: Constants freezing with virtualized servers

We've tried a number of things to get the system stable again, initially we suspected it was the documents folder in SLX Logs, which had grown to over 90GB, reducing this down to 15GB doesn't seem to have had much effect though.