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Posts: 9
Registered: ‎01-18-2011

7.5.2 LAN / CR print quote error / Win7 64

[ Edited ]

new 7.5.2 remote installs on Win7 64-bit machines.  All set up and working fine including 'Sage SalesLogix Crystal Reports Viewer' via Reports module .

 

However, unable to print quotes (pdf, doc, xls...) from Opportunity or Quote screens owing to the below error.  Our BP is on the road so am not actually sure if this, for us, is customised or OOTB functionality.

 

Crystal runtime used:  CRRedist2005_X64

Installed programs:     Crystal Reports for .NET Framework 2.0 (x64)

.                                        Microsoft .NET Framework 4 Client Profile

 

Is SLX SP3 the solution?  We are upgrading next month but today I have 2 new sales reps finishing their training and returning abroad with their new laptops.  Ideally there exists a solution or work-around.

 

Thanks for any insight.

 

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Error pop-up 1/3:

An error has occurred while attempting to load the Crystal Reports runtime.

Either the Crystal Reports registry key permissions are insufficient or the Crystal Reports runtime is not installed correctly.

Please install the appropriate Crystal Reports redistributable (CRRedist*.msi) containing the correct version of the Crystal Reports runtime (x86, x64, or Itanium) required. Please go to www.businessobjects.com/support for more information.

 

Error pop-up 2/3
Configure Report
The type initializer for 'CrystalDecisions.CrystalReports.Engine.ReportDocument' threw an exception.

Error pop-up 3/3
Generate Report
Object reference not set to an instance of an object.